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Polina Uspenska
Digital & E-Commerce Project Manager  |  10+ Years
polya.uspenskaya@gmail.com
+971 58 824 80 74
LinkedIn Profile
Dubai, UAE
Digital Project Manager with 10+ years of experience across e-commerce, digital marketing, web development operations, CRM automation, and cross-functional team management. Strong background in building processes from scratch, coordinating creative, SEO, development, content, and external vendor teams, and translating business goals into clear execution plans. Experienced with Shopify, CRM workflows, marketing automation, reporting systems, and digital operations across fashion, retail, real estate, and agency environments. Based in Dubai.
Core Skills
  • Digital Project Management
  • E-commerce Operations
  • Shopify / Website Management
  • CRM & Marketing Automation
  • Workflow Optimization
  • Cross-functional Coordination
  • Vendor & Stakeholder Mgmt
  • SEO / Paid Media / Analytics
  • Reporting & Documentation
  • Marketing Research & Customer Discovery
Technical Skills
HTML CSS Basic JS SQL CMS Mgmt Shopify Setup WordPress Admin Data Import/Export CSV Handling Google Sheets Formulas & Macros Dashboard Reports Website QA UAT Testing Technical Docs API Coordination Domain/DNS Web Performance
Industry Experience
  • Luxury Fashion & Retail
  • E-commerce & Marketplace
  • Real Estate / PropTech
  • Digital Agencies
  • SaaS & Web Platforms
  • Performance Marketing
Tools
Project Mgmt
ClickUpTrelloJiraNotionMonday
E-Commerce
ShopifyWordPressWooCommerceOpenCart
CRM / Email
HubSpotKeapKlaviyoMailchimpZapier
Analytics / SEO
GA4Looker StudioAhrefsSEMrushHotjar
AI
Claude CodeLovable
Research Methods
Desk ResearchJTBDJob StoryCustomer DiscoveryICP DevelopmentQualitative ResearchQuantitative ResearchIn-Depth Interviews
Education
Master's in Computer Science
National Aviation University
Kyiv, Ukraine · 2018
Certifications
Marketing Research & Discovery
Green Duck Research / 4Press · 2026
Desk research, JTBD, qualitative & quantitative research, customer discovery, ICP, in-depth interviews.
Brand Management
London School of Business · 2023
Entrepreneurship
Unit School of Business · 2021
Google Ads Certificate
Google · 2018
Software Testing Essentials
QASTARTUP · 2015
Languages
EnglishAdvanced
UkrainianFluent
RussianFluent
Experience
Digital Project Manager Jan 2025 – Present
AFM Holding · Dubai, UAE
  • Managed digital delivery for AFM Holding corporate website — branding, UX structure, content, SEO alignment, and development follow-up.
  • Coordinated digital initiatives across real estate, SaaS, e-commerce, marketing agency, and holding-level brand projects.
  • Supported development of SaaS product concepts including Broker Promote and internal digital platform initiatives.
  • Built task management and reporting processes in ClickUp to improve visibility, ownership, and delivery tracking.
  • Acted as bridge between management, marketing, design, SEO, development, and external vendor teams.
Digital Coordinator Jun 2024 – Jan 2025
Kristina Fidelskaya · Dubai, UAE
  • Led renewal and optimization of brand's Shopify website, improving UX and back-end functionality.
  • Oversaw integration of new CRM system, ensuring smooth data migration across departments.
  • Developed import/export automation processes for warehouse inventory management.
  • Supported digital content production including image editing, presentation design, and creative assets.
  • Built communication workflows and sequences for customer engagement and retention.
Digital E-Commerce Manager / Operations Manager Nov 2021 – Oct 2023
Bullz Media · Tirana, Albania
  • Launched US duty-free e-commerce shop achieving $25,000 monthly turnover within 3 months.
  • Managed CPC/CPA acquisition, budgets, ROAS optimization, and weekly stakeholder reporting.
  • Integrated CRM (Keap) automating order processing, payment control, and delivery tracking.
  • Developed email marketing campaigns increasing sales and customer return rate.
Technical Project Manager (Web Development) Oct 2020 – Nov 2021
Wezom · Kyiv, Ukraine
  • Managed complex e-commerce projects for fashion and pet retail clients.
  • Coordinated UI/UX design and development processes ensuring timely delivery.
Head of Digital Marketing Apr 2020 – Oct 2020
bonlook.ua · Kyiv, Ukraine
  • Boosted site traffic by 20% through PPC, SEO, and CPA campaign management.
  • Led content, design, and social media teams for brand consistency.
Head of E-Commerce Jan 2019 – Mar 2020
Sanahunt Luxury Department Store · Kyiv, Ukraine
  • Increased traffic through coordinated PPC, SEO, content, and social media initiatives.
  • Improved checkout and payment workflows while managing budgets and revenue targets.
Project Manager, Digital Marketing May 2018 – Dec 2018
Dentsu Aegis Network · Kyiv, Ukraine
  • Delivered paid traffic and site development tasks for major clients. Created training materials for team managers.
Project Manager, Digital Marketing Sep 2016 – May 2018
Netpeak · Kyiv, Ukraine
  • Managed 20 PPC and SEO projects simultaneously ensuring timely delivery and client satisfaction.
Project Manager, Digital Marketing Sep 2015 – Sep 2016
Abweb · Kyiv, Ukraine
  • Managed 28 projects concurrently, developing project plans, budgets, and execution strategies.
Selected Projects
AFM Holding Corporate Website
Branding direction, UX structure, content coordination, SEO alignment, and development follow-up for a multi-vertical holding.
Kristina Fidelskaya — Shopify Renewal
Website optimization, CRM integration, product/content workflows, and backend operational improvements for a Dubai luxury fashion brand.
US Duty-Free E-Commerce Launch
Full launch operations, acquisition, CRM automation — reaching $25,000/month within 3 months.
Sanahunt E-Commerce Optimization
Performance marketing strategy, workflow improvements, and digital growth coordination for a luxury department store.